Terms

ORDER TIMELINE

Our company handcrafts all products within 6-8 WEEKS.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take 6-8 WEEKS to be created for you.

Look for the following image if a product is ready for shipment immediately:Majestic

 

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:

* Machine wash on Gentle cycle in COLD water

* Use a color catcher if dark or contrasting colors

* Start drying on low or air setting in clothes dryer – finish drying by laying flat

 

Your product(s) can be damaged if:

* Washed with Bleach

* Washed or Dried on Hot Settings

* Pressed with Hot Iron

 

Size chart

Please use our size chart to prevent errors in ordering.

Mini Quilt 20” x 36”

Baby Quilt 36” x 54”

Lap Quilt 54” x 72”

Twin Quilt 54” x 90”

Full Quilt 72” x 90”

Queen Quilt 90” x 108”

King Quilt 106” x 120”

 

Custom orders

We always love creating new products from scratch.

Please contact us for a quote.

Custom orders can have a lengthier processing time.

Ask us for details.

 

SHIPPING

Our company ships through the following carriers

* USPS

* UPS

* Fed Ex

 

International shipping

We currently do not ship products internationally.

 

Cost calculations

* We offer free shipping nationally.

 

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Due to the nature of patterns there will be no returns on the purchase of a pattern.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@jadedspadecreations.com.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged.

Shipping

To return your product, contact chelsea@jadedspadecreations.com for instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.